Do I have to pay for return shipping?
Returns of eligible items are free within mainland UK. For other destinations, customers are responsible for return shipping costs, unless the item is faulty or was sent in error.
What is the return period?
You have 14 days from receipt of your order to return non-personalised items, provided they have not been used and are in their original packaging.
How can I return an item?
If you are a registered customer, go to your customer area and click on ‘Returns’. If you are not a registered customer, send an email to customercare@torreuomo.com with your order number. You will receive instructions and, if applicable, a free return label (in mainland UK).
Can I return personalised products?
No. Personalised, customised or made-to-measure items cannot be returned or exchanged if you simply change your mind. This does not apply in the case of a defect, production error or non-conformity with the agreed specifications.
What if my customised suit is not as expected?
If you notice any issue, please contact us within 14 days of receiving your order. We will carry out a technical review and, if a manufacturing defect, production error or non-conformity with the agreed specifications is confirmed, we may offer alterations, a partial refund or a replacement item, as appropriate.
Our goal is for every customer to receive a suit with the expected fit, comfort and finish.