TORRE UK Ltd recognises the importance of protecting your personal data, regardless of its nature. We value honesty and transparency and are committed to building a solid and lasting relationship with our customers based on trust and mutual benefit.
In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, TORRE UK Ltd has implemented appropriate security measures to protect your personal data. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website and online store.
By using our website or placing an order through our online store, you acknowledge that your personal data may be processed in accordance with this Privacy Policy, where such processing is necessary for the provision of our products and services.
If you have any questions about this Privacy Policy, you may contact us at customercare@torreuomo.com or by post at:
TORRE UK Ltd
Unit 12, Fleet Business Park
Sandy Lane
Church Crookham
Fleet, England
GU52 8BF
1.COMPANY IDENTIFICATION
1.1. This website and its associated Privacy Policy are managed by TORRE UK Ltd, Unit 12, Fleet Business Park, Sandy Lane, Church Crookham, Fleet, England, GU52 8BF.
1.2. By browsing our website or using our services, you agree to the terms described in this Privacy Policy.
2.OUR PRINCIPLES
2.1. Respect for your choices
We respect your privacy and the security of your personal data. If you disagree with any aspect of this Privacy Policy, you may contact us at any time to exercise your rights.
2.2. Best practices
TORRE UK Ltd, as a data controller, defines the purposes and means of processing personal data and ensures compliance with applicable laws and data protection best practices.
2.3. Data minimisation
We collect only the personal data that is necessary for the purposes for which it is processed.
3.DATA COLLECTION AND PROCESSING
3.1. We collect personal data that is provided voluntarily, explicitly and unambiguously through forms, account registration, checkout processes, customer service interactions or other features available on this website.
3.2. The personal data collected may include your name, gender, date of birth, email address, mobile number, billing and delivery address, tax identification number and any other information required to process your order or provide our services.
3.3. Additional data may be collected automatically through cookies and similar tracking technologies, subject to your consent where required by law.
4.PURPOSES AND LEGAL BASIS FOR PROCESSING
4.1. Your personal data may be processed on the following legal bases:
Performance of a contract, such as processing purchases, payments, deliveries and returns;
Compliance with legal obligations, such as invoicing, tax and accounting requirements;
Consent, such as newsletter subscriptions or certain marketing communications;
Legitimate interests, such as improving customer service, preventing fraud, improving website performance and carrying out marketing activities;
Vital interests, where processing may be necessary to protect an individual in exceptional circumstances.
4.2. We may process your personal data for the following purposes:
Managing orders, payments, deliveries, returns and related services;
Registering and managing customer accounts;
Providing customer support;
Responding to enquiries, complaints or contact requests;
Sending newsletters and marketing communications, where permitted;
Direct marketing and remarketing activities;
Improving our website, services, products and customer experience;
Personalising website content and user experience;
Preventing fraud and ensuring the security of our website and services.
4.3. Your personal data may be shared with third-party service providers where necessary, including payment processors, logistics and delivery partners, email service providers, customer support platforms, marketing and referral platforms, IT providers and regulatory authorities.
4.4. Whenever your personal data is shared with third parties, we ensure that such processing is carried out in accordance with applicable data protection laws.
4.5. If personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses or other legally recognised transfer mechanisms.
5.CONSEQUENCES OF FAILING TO PROVIDE PERSONAL DATA
If you fail to provide personal data that is necessary for legal, contractual or operational purposes, we may be unable to process your order, deliver products, provide customer support or make certain services available to you. Where this applies, you will be informed at the relevant point of data collection.
6.SUPPLIERS
We may collect personal data from suppliers and business partners, including contact names, addresses, email addresses, telephone numbers and payment details, for the purpose of managing our commercial relationship, processing payments and complying with legal or contractual obligations.
This data may be retained for up to 6 years after the end of the commercial relationship or service completion, unless a longer retention period is required by law.
7.CONSENT
Where the processing of your personal data is not required for contractual, legal or legitimate business purposes, we will request your explicit consent before processing your data.
You may withdraw your consent at any time, without affecting the lawfulness of any processing carried out before consent was withdrawn.
8.YOUR RIGHTS
8.1. Under applicable data protection laws, you may have the right to:
Access your personal data;
Request the correction of inaccurate or incomplete data;
Request the deletion of your personal data, where legally applicable;
Request the restriction of processing;
Request data portability;
Object to processing based on legitimate interests or direct marketing;
Withdraw consent at any time, where processing is based on consent;
File a complaint with the UK Information Commissioner’s Office (ICO).
8.2. You may exercise your rights by contacting us at customercare@torreuomo.com or through your customer account area, where available.
8.3. For security reasons, we may ask you to verify your identity before responding to your request.
8.4. In some cases, we may refuse or limit a request where permitted by law, for example where we are required to retain certain data for legal, accounting, tax or fraud prevention purposes. If this occurs, we will explain the reason for our decision.
9.COOKIES AND TRACKING
We use cookies and similar tracking technologies, such as pixels, tags and mobile identifiers, to ensure website functionality, personalise your experience, measure website usage, improve our services and support targeted advertising.
You can manage your cookie preferences through the cookie settings available on our website. For more information, please refer to our Cookie Policy.
10.AUTOMATED DECISION-MAKING
If we use automated decision-making tools, including profiling or personalised content based on your behaviour, we will inform you where required by law.
Where applicable, you may have the right to contest such decisions, request human intervention or express your point of view.
11.DATA RETENTION
11.1. We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy.
11.2. In certain cases, personal data may be retained for up to 6 years, where required for legal, tax, accounting, contractual or legal defence purposes.
11.3. When personal data is no longer required, it will be securely deleted, anonymised or otherwise processed in accordance with applicable data protection laws.
12.WITHDRAWING CONSENT
Where we rely on your consent to process your personal data, you may withdraw that consent at any time by contacting us at customercare@torreuomo.com.
Withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.
13.CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time.
Any significant changes will be communicated through our website or, where appropriate, by email. If changes affect how we process your personal data and require your consent, we will request it in accordance with applicable law.
14.CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you may contact us at:
or by post at:
TORRE UK Ltd
Unit 12, Fleet Business Park
Sandy Lane
Church Crookham
Fleet, England
GU52 8BF