TORRE SA recognises the importance of protecting your personal data, regardless of its nature. We value honesty and transparency above all, so that we can build a solid and lasting relationship with our customers based on trust and mutual benefit. With the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in force, TORRE UK Ltd has implemented a set of security measures to protect your data, which we outline in this Privacy Policy.
This Privacy Policy aims to explain how TORRE UK Ltd processes your personal data. In order to make a purchase from our online store, you must accept this policy, as it is essential for the delivery of our products.
If you have any questions about this policy, you may contact us at customercare@torreuomo.com or by post at TORRE UK Ltd, Unit12, Fleet Business Park Sandy Lane, Church Crookham, Fleet, England, GU52 8BF
1. COMPANY IDENTIFICATION
1.1. This website and its associated Privacy Policy are managed by TORRE UK Ltd, Unit12, Fleet Business Park Sandy Lane, Church Crookham, Fleet, England, GU52 8BF.
1.2. By browsing our website, you agree to the terms described in this Privacy Policy.
2. OUR PRINCIPLES
2.1. Respect for your choices
We respect your privacy and the security of your personal data. If you disagree with any aspect of this Policy, you may contact us at any time to exercise your rights.
2.2. Best practices
TORRE SA, as a data controller, defines the purposes and means of processing personal data, ensuring compliance with applicable laws and data protection best practices.
2.3. Data minimisation
We collect only the data strictly necessary to fulfil the purposes for which they are intended.
3. DATA COLLECTION AND PROCESSING
3.1. We only collect data that is provided voluntarily, explicitly, and unambiguously via forms on this website.
3.2. The personal data collected includes: name, gender, date of birth, email, mobile number, address, and tax ID number.
3.3. Additional data may be collected automatically via cookies, based on your consent.
4. PURPOSES AND LEGAL BASIS FOR PROCESSING
4.1. Your data is processed for the following purposes:
Performance of a contract (e.g. purchasing and delivering products);
Legal obligations (e.g. invoicing);
Consent (e.g. newsletter subscriptions);
Legitimate interest (e.g. customer service improvement, marketing);
Vital interests (e.g. emergency contact, fraud prevention).
4.2. Processing purposes include:
Managing orders and services;
Registering and managing user accounts;
Providing customer support;
Direct marketing and remarketing;
Sending newsletters;
Website improvement and content customisation;
Processing enquiries, complaints or contact requests.
4.3. Data may be shared with service providers, payment processors, logistics and delivery partners, email service providers, customer referral platforms, and regulatory authorities, always in compliance with legal requirements.
4.4. If data is transferred outside the UK, we ensure appropriate safeguards such as standard contractual clauses or adequacy decisions, and only work with partners who meet data protection requirements.
5. CONSEQUENCES OF FAILING TO PROVIDE PERSONAL DATA
If you fail to provide personal data that is necessary under law or contract, we may be unable to deliver products or services. You will be notified at the time should this apply.
6. SUPPLIERS
We collect personal data from suppliers such as contact names, addresses, email addresses, phone numbers and payment details for the purpose of managing our commercial relationship. This data is retained for up to 6 years after service completion.
7. CONSENT
Where processing is not required for contractual or legal reasons, your explicit consent will be requested before data is processed.
8. YOUR RIGHTS
8.1. You have the right to:
Access your personal data;
Rectify incorrect data;
Request deletion (right to be forgotten);
Restrict processing;
Data portability;
Object to processing;
File a complaint with the UK Information Commissioner’s Office (ICO);
Withdraw your consent at any time when applicable.
8.2. You can exercise your rights via email at customercare@torreuomo.com or through your customer account area on our website. You may be required to verify your identity. In some cases, we may refuse requests where permitted by law, and we will explain why.
9. COOKIES AND TRACKING
We use cookies and tracking technologies (e.g., pixels, tags, mobile IDs) to ensure website functionality, personalise your experience, measure usage, and for targeted advertising. You can manage your cookie preferences in your customer account. See our Cookie Policy for details.
10. AUTOMATED DECISION MAKING
If we use automated decision-making tools (e.g. profiling, personalised content), we will inform you and provide means to contest such decisions or request human intervention.
11. DATA RETENTION
11.1. We retain your data only for as long as necessary to fulfil the purposes described in this policy and for a maximum of 6 years where required by law or to defend legal claims.
11.2. When no longer needed, your data will be securely deleted or anonymised.
12. WITHDRAWING CONSENT
Where we rely on your consent to process your data, you can withdraw it at any time by contacting customercare@torreuomo.com. This does not affect the lawfulness of any processing carried out before your withdrawal.
13. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Any significant changes will be communicated via our website or, when applicable, by email. If changes affect how we process your personal data, we will notify you and request your consent when required by law.
14. CONTACT US
If you have any questions or wish to exercise your rights, contact us at customercare@torreuomo.com.