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FAQ
Here you will find everything you need to know.
How can I place an order?
Simply select your preferred product, choose the size or customization options, and add it to your cart. Complete your purchase by following the checkout steps.
Can I modify or cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible at care@torre.pt. Once shipped, orders cannot be modified or cancelled.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can follow the delivery status in the 'Order Tracking' section on our website or directly on the courier?s website.
Do I have to pay for return shipping?
Returns are free within UK mainland . For other destinations, costs are borne by the customer unless the item is faulty.
Do I have to pay for return shipping?
Returns are free within mainland Portugal. For other destinations, costs are borne by the customer unless the item is faulty.
What is the return period?
You have 14 days from receiving your order to return non-personalized items, provided they are unused and in their original packaging.
How can I return an item?
If you are a registered customer, log in to your customer area and go to the ‘Returns’ section. If you are not a registered customer, send an email to customercare@torreuomo.com with your order number. You will receive instructions and, if applicable, a free return label (in UK).
What payment methods are accepted?
We accept credit/debit cards (Visa, MasterCard), PayPal, and Klarna. All payments are processed securely and encrypted.
Is it safe to shop online at TORRE Uomo?
Yes. Our website uses SSL encryption technology and certified payment processors to guarantee the highest level of data security.
What if my custom suit does not fit as expected?
Customers have 14 days after receipt to report any issue. A technical review will be conducted, and if confirmed, alterations, partial refunds, or remakes may be offered at no additional cost.
Can I request adjustments after receiving my suit?
Yes, small alterations can be made locally. Please contact us for details on how to proceed and the reimbursement limit for tailoring costs.
How does the 'Refer a Friend' program work?
When you recommend TORRE Uomo to a friend, both of you receive an exclusive discount once your friend makes their first valid purchase.
Are there any restrictions?
Yes. The friend must be a new customer, and the discount is valid for 6 months. Rewards are personal and non-transferable.
Do I need to create an account to buy?
No, it’s not mandatory. However, creating an account allows you to check your order history, manage returns, and save measurements and preferences. Creating an account is only mandatory when purchasing personalised items.
How do you handle my personal data?
Your data is treated confidentially, in compliance with the UK GDPR and EU data protection standards. See our Privacy Policy for more details.
How can I contact customer service?
You can reach us by chat or email at customercare@torreuomo.com. Our working hours are Monday to Friday, from 9 AM to 7 PM.
Do you have physical stores?
Currently, we operate exclusively online. However, you can schedule a personalized fitting consultation through our customer support team.
What are the shipping costs and delivery times?
Mainland UK: Free >£150, £5.95 <£150, delivery within 2–4 business days. No Mainland UK: Free >£150, £10.95 <£150, delivery within 3–6 business days.
What happens if I am not available at the time of delivery?
The courier will attempt another delivery or leave a note with collection instructions at an authorized point.
How do I know my size?
You will find a size guide on each product page. For customised products, you must follow the measurements provided so that the item can be made to fit you perfectly. If you have any questions during the measurement process, you can schedule a video call with our customer service team.
Do your products come with a warranty?
Yes. All products are covered by a 2-year warranty against manufacturing defects, in accordance with applicable legislation.