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FAQ
Here you will find everything you need to know.
How can I place an order?
Simply choose your product, select the size or available customisation options, and add it to your cart. Then follow the checkout steps to complete your purchase.
Can I modify or cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible at customercare@torreuomo.com. Once it has been dispatched, orders generally cannot be modified or cancelled.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number. You can follow the delivery status in the tracking section on our website or directly on the courier’s website.
Can I order a suit for a specific date?
Yes, but we recommend ordering as early as possible. If you need your item for a specific date, please contact us before purchasing so we can confirm the estimated production and delivery times.
Can I customize a suit without using a size chart?
Yes. Where available, you can customise a suit and choose a standard size as the base, without using the measurement passport. For the best fit, we recommend carefully confirming your size before ordering.
Do I have to pay for return shipping?
Returns of eligible items are free within mainland UK. For other destinations, customers are responsible for return shipping costs, unless the item is faulty or was sent in error.
Can I exchange an item for a different size or color?
Yes. For non-customised items, you may request a direct exchange for the same item in a different size or colour, where available in stock. The item must be unused, in its original packaging, in resaleable condition and within the applicable period.
What is the return period?
You have 14 days from receiving your order to return eligible items, provided they are unused and in their original packaging.
How can I return an item?
If you have a customer account, log in and go to the returns section. If you do not have an account, email customercare@torreuomo.com with your order number. You will then receive the return instructions and, where applicable, the relevant label.
How can I use a discount code?
Enter the code in the designated field during checkout. Discount codes cannot be applied retrospectively once the order has been completed.
Can I combine discount codes?
No. Unless expressly stated otherwise, only one discount code may be used per order.
How does the "Refer a Friend" program work?
When you refer TORRE to a friend, you may receive a reward once that friend completes a valid first purchase, subject to the terms of the current campaign.
Are there any restrictions to the program?
Yes. In general, the referred friend must be a new customer, and rewards are personal, non-combinable and valid for a limited period, in line with the applicable campaign terms.
What payment methods are accepted?
We accept the payment methods shown at checkout, debit and credit card, Apple Pay, PayPal and Klarna. All payments are processed through secure, encrypted systems.
Is it safe to shop online at TORRE Uomo?
Yes. Payments are processed through secure, encrypted systems. We also recommend checking that you are purchasing through TORRE’s official website.
Can items on sale be returned?
Yes. Sale items follow the same return rules as other eligible items, subject to any applicable legal or contractual exceptions, such as customised items. Any refund will be based on the amount actually paid.
How do you handle my personal data?
We handle your personal data confidentially and in accordance with applicable data protection law and our Privacy Policy. Please refer to our Privacy Policy for full details.
How can I contact customer care?
You can contact us by chat or by email at customercare@torreuomo.com. Our customer care hours are Monday to Friday, from 9:30 AM to 5:00 PM.
Do you have physical stores?
We do not have our own physical stores. We sell online and through selected specialist partners listed in our Store Locator.
What are the shipping costs and delivery times?
Delivery is free on orders over £150. For orders below this amount, delivery costs are shown at checkout and may vary depending on the destination. Estimated delivery times are displayed during the checkout process.
What happens if I am not available at the time of delivery?
The courier may attempt another delivery or leave instructions for collection at an authorised point, depending on the service available for your address.
Can I return customised products?
No. Personalised, customised or made-to-measure items cannot be returned or exchanged if you simply change your mind. This does not apply in the case of a defect, production error or non-conformity with the agreed specifications.
What if my custom suit does not fit as expected?
If you notice a problem, please contact us within 14 days of receipt. We will carry out a technical review and, if a manufacturing defect, production error or non-conformity with the agreed specifications is confirmed, we may offer alterations, a partial refund or a replacement item, as appropriate.
Can I request adjustments after receiving my suit?
Yes, small alterations may be carried out locally, provided they are approved in advance by our team. Please contact us before making any alteration so that we can confirm the procedure and any applicable contribution limit.
How do I know my size?
You will find a size guide on each product page. For customised items, please follow the step-by-step measurement instructions. If you have any questions during the process, contact our customer care team.
Do your products come with a warranty?
Yes. Your statutory consumer rights apply. If you believe an item is faulty, not as described or not as expected, please contact us so we can assess the situation.
Can I get help before ordering a custom item?
Yes. If you are unsure about measurements, cut or fit, please contact our customer care team before completing your order.